Terms & Conditions

Trek and Trip Booking Policy:

A non-refundable booking deposit equivalent to 30% of the total trip cost is required to confirm the booking.
The remaining balance must be paid no later than 15 days prior to the departure date. Failure to pay the balance within the stipulated period may result in automatic cancellation of the booking without any liability on the part of Chuchura Padatik High Altitude Trek Solution.

Trek Cancellation Policy

30 days or more prior to departure: 100% of the amount paid will be refunded in the form of a non-transferable travel voucher valid for 12 months from the date of issue.

15–29 days prior to departure: 75% of the amount paid will be refunded as a non-transferable travel voucher valid for 12 months.

8–14 days prior to departure: 50% of the amount paid will be refunded as a non-transferable travel voucher valid for 12 months.

0–7 days prior to departure: No refund, credit, or voucher will be issued.

Trip Cancellation Policy

60 days or more prior to departure: 100% of the amount paid will be refunded in the form of a non-transferable travel voucher valid for 12 months from the date of issue.

20–59 days prior to departure: 75% of the amount paid will be refunded as a non-transferable travel voucher valid for 12 months.

0–19 days prior to departure: No refund, credit, or voucher will be issued.

Failure to report on the trip departure date (No-Show): No refund, credit, or voucher will be issued.

Non-Refundable Charges

The following charges are strictly non-refundable under all circumstances:

Permit fees;

Visa charges;

Government taxes and entry fees;

Insurance premiums;

Flight, train, or transportation tickets already issued;

Hotel reservations already confirmed

Any third-party bookings or services that are non-refundable to the company.

Payment Authorization & Fraud Prevention

All bookings and payments made to Chuchura Padatik High Altitude Trek Solution are deemed to have been made voluntarily and with the express authorization of the cardholder, account holder, or person making the payment.
By making any payment, the participant confirms that:

They are the lawful owner of the payment instrument used, or have obtained the necessary authorization from the lawful owner to make the payment;

They have reviewed and accepted the itinerary, pricing, and all applicable terms and conditions before making the payment; and

They understand that booking confirmations, invoices, receipts, payment records, bank transaction references, emails, messages, and call records may be maintained by the company as evidence of the transaction and booking.

In the event of any chargeback, payment dispute, allegation of unauthorized use, or complaint claiming that a debit card, credit card, bank account, or payment instrument was lost, stolen, or used without authorization after a booking has been confirmed, Chuchura Padatik High Altitude Trek Solution reserves the right to:

Suspend or cancel the booking until the matter is resolved;

Cooperate fully with banks, payment gateways, and law enforcement authorities;

Produce all available booking records and communication records as evidence of the participant's authorization and acceptance of the booking; and

Recover from the participant any losses, chargeback amounts, penalties, legal expenses, or administrative costs incurred by the company as a result of fraudulent or false payment disputes.

Any person making a booking using another individual's payment instrument represents and warrants that they have obtained the cardholder's or account holder's express consent and shall indemnify and hold harmless Chuchura Padatik High Altitude Trek Solution against any claims, disputes, losses, liabilities, or expenses arising from unauthorized or disputed transactions.

The company reserves the right to require a government-issued photo identification and written or electronic payment confirmation from the person making the payment before confirming, processing, or allowing participation in any booking. Failure to provide the requested documents may result in cancellation of the booking without liability on the part of the company.

Force Majeure & Unforeseen Circumstances

Chuchura Padatik High Altitude Trek Solution shall not be held liable for delays, itinerary modifications, cancellations, or additional expenses arising due to circumstances beyond its reasonable control, including but not limited to:

Adverse weather conditions;

Natural disasters;

Landslides, road blockages, or transportation disruptions;

Government regulations or restrictions;

Political unrest, strikes, civil disturbances, or acts of terrorism;

Epidemics, pandemics, or public health emergencies; and

Any other force majeure event.

Any additional expenses incurred due to such circumstances, including accommodation, transportation, meals, permits, porter charges, or logistical arrangements, shall be borne entirely by the client.

Medical Emergencies & Evacuation

If a participant becomes injured, falls ill, develops symptoms of altitude sickness, or is deemed medically unfit by the trek leader or company representatives to continue safely, Chuchura Padatik High Altitude Trek Solution reserves the absolute right to mandate an early descent or evacuation.
While the company will provide reasonable assistance in coordinating evacuation and logistics, all associated costs—including transportation, porter services, rescue arrangements, medical treatment, accommodation, and any emergency expenses—shall be borne solely by the participant.

Voluntary Withdrawal from a Trip

Participants who voluntarily discontinue or leave a trek or trip midway for personal reasons, discomfort, fatigue, homesickness, or any reason not attributable to the company shall not be entitled to any refund, compensation, or reimbursement of unused services.
Any additional costs arising from early departure, transportation, accommodation, or alternative arrangements shall be borne entirely by the participant.

Company's Right to Refuse Participation

Chuchura Padatik High Altitude Trek Solution reserves the right to refuse participation, remove, or evacuate any participant whose behavior, health condition, fitness level, intoxication, or actions are deemed unsafe, disruptive, or detrimental to the group, guides, local communities, or the expedition. In such cases, no refund, compensation, or reimbursement shall be payable.

Acceptance of Terms

By making a booking and paying any amount towards a trek or trip, the participant acknowledges that they have read, understood, and agreed to all terms and conditions stated in this Booking, Cancellation & Refund Policy and shall be legally bound by the same.

Jurisdiction and Governing Law

This Booking, Cancellation & Refund Policy and all bookings made with Chuchura Padatik High Altitude Trek Solution shall be governed by the laws of India. Any dispute, claim, or legal proceeding arising out of or in connection with a booking shall be subject to the exclusive jurisdiction of the competent courts of Hooghly, West Bengal, India.